Publicada: 23/03/2023
Disponible: 23/06/2023
Lugar: Guadalajara, Jalisco.
Vistas: 161

Salario

En entrevista

Jornada

Tiempo completo

Experiencia

3

Categoría

Tecnologías de la Infomación / Sistemas

Escolaridad

Tecnico

Idioma

Ingles

Pagos

Quincenal

Descripción

The IT Support Technician will provide technical expertise and guidance in the areas of desktops, laptops, peripherals, telecommunications, system applications, hardware and network connectivity for the company. The IT Support Technician is customer service oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. JOB FUNCTIONS: Serve as first point of contact for team members seeking technical assistance via phone, email, instant messaging or IT ticketing system. Ensure courteous, timely and effective resolution of end user issues. Monitor, prioritize, document and assist in resolving end user help requests. When possible troubleshoot and attempt immediate resolution through remote desktop or desk side. Escalate IT tickets as outlined to the appropriately experienced technician or administrator to maintain service level expectations as necessary. Test fixes to ensure problem has been adequately resolved. Support audio, video and web conferencing. Create user accounts and manage access controls based on company policies. Alert leadership of recurring issues or trends in incidents. Recommend modifications to reduce user issues. Key participant in user testing, implementing, document creation and communication for information technology department and the end user. Report any computer abuse, HIPPA violations, unauthorized system access, software use violations or licensing concerns immediately to director of information technology. Comply with applicable federal, state and local laws, rules, and regulations, HIPPA; maintains knowledge of and follows all company policies and procedures. Requeriments: • Two year degree in information technology, computer science or equivalent work experience. • One to two year’s of end-user support experience • Ability and willingness to work in an environment providing 24x7x365 support • Ability to prioritize and handle multiple projects and tasks concurrently. • Ability to diagnose and resolve basic technical issues. • Experience with desktop installation, support, patching, and troubleshooting. • Excellent verbal and written communication skills are required. • Strong analytical skills that demonstrate ability to problem solve and analyze complex and difficult scenarios is required. • Demonstrate a high level of customer service focusing on rapport building, listening, questioning and patience. • Ability to read, write and speak English sufficient to perform job duties and to interact and communicate with residents, vendors and team members

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